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Return & Exchange Policy

Exchange Policy

Exchange Eligibility:

To be eligible for an exchange, please follow these guidelines:

  • Contact our customer support by sending an email to hello@lefaire.co within 14 days of receiving your order to initiate an exchange.
  • The items must be in their original condition, unworn, and with all tags attached.
  • Please note that personalized products are not eligible for returns or exchanges.

Exchange Time Frame:

Customers have 14 days from the date of delivery to initiate an exchange.

Exchange Process:

To initiate an exchange, please follow these steps:

  • Contact our customer support team by sending an email to hello@lefaire.co within 14 days of receiving your order.
  • Our customer support team will guide you through the exchange process and provide any necessary instructions
  • Please note that exchanges cannot be processed without following the provided process.

Exchange Shipping:

 Fit wasn't quite right and you want to swap it for a different size? An exchange is your best option! The cost of to return your incorrect size is on us (within Canada)!

You'll receive a prepaid return label and the replacement size will be sent as soon as we've received your package back in our warehouse. The sooner you return the original, the faster you'll receive the replacement.

International Returns & Exchanges are responsible for their own shipping charges & return label.

International customers may use any shipping method of their choice for exchanges. However, we recommend using a shipping method that offers tracking and/or insurance to protect the customer during transit.

Exchange Options:

Exchanges can be made for the same product purchased, specifically for size and color changes. If you wish to exchange for a different style or product, please initiate a return for the item and make a new purchase for the desired item.

Product Availability:

If the requested item for exchange is out of stock or unavailable, we will handle the situation on a case-by-case basis to ensure customer satisfaction. This may include providing alternatives or offering store credit.

Exchange Processing Time:

The processing time for exchanges is determined by the transit distance of the returned item. We will issue the exchange once we receive the item back at our warehouse. Upon receipt, we will ship out the new item as soon as possible.

Non-Exchangeable Items:

Please note that personalized products and final sale items are not eligible for exchanges.

Exchange Address:

Exchanges must be sent to the designated address and should not be sent back without following the provided process as this will result in an ineligibility for an exchange.

10225 Yonge St
Unit R-146
Richmond Hill, ON L4C 3B2

If you are a local in Toronto, Canada, we offer free pick up/ exchange/ return at

SWING LAB -

175 West Beaver Creek Rd, Unit 5

Richmond Hill, ON, L4B3M1

Return Policy:

Customers are responsible for the shipping costs associated with returns and exchanges. To be eligible for a return, please follow these guidelines:

  • Contact our customer support by sending an email to hello@lefaire.co within 14 days of receiving your order to initiate a return.
  • The items must be in their original condition, unworn, and with all tags attached.
  • Please note that personalized products are not eligible for returns or exchanges.
  • We reserve the right to assess the eligibility of returned items on a case-by-case basis.
  • Customers may only return a maximum of two (2) of each particular item, validated by a customer name and/or shipping address. This policy aims to reduce needless waste and encourages customers to try our products first.

Return Process:

To initiate a return, please follow these steps:

Contact our customer support within 14 days of the delivery date by sending an email to hello@lefaire.co.

Our customer support team will provide you with a return form to fill out and guide you through the next steps for returning the item.

If you are local in Toronto, Canada, we offer free pick up/ exchange/ return at SWING LAB - 175 West Beaver Creek Rd, Unit 5

Richmond Hill, ON, L4B3M1

Please note that returns cannot be sent back without following this process

Return Shipping:

Customers are responsible for the shipping costs associated with returns or exchanges. You may use any shipping method of your choice; however, we recommend using a service that offers package insurance and/or tracking. Please ensure that lost items are not eligible for return.

Refunds or Store Credit:

Refunds will be processed within 1-3 business days after the returned package has been received and inspected at our warehouse. This is to ensure it meets the return guidelines

Non-Returnable Items:

Please note that personalized products are not eligible for returns or exchanges.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team at hello@lefaire.co within 14 days of arrival. Our team will review the information and investigate the matter. Damaged or defective items are typically handled through a replacement, refund, or repair, based on the unique circumstances of each situation.

Return Address:

Please refer to the return form provided by our customer support team for the specific return address. Returns must be sent to the designated address and should not be sent back without following the provided process as this will result in an ineligibility for a refund.

10225 Yonge St
Unit R-146
Richmond Hill, ON L4C 3B2

If you are a local in Toronto, Canada, we offer free pick up/ exchange/ return at

SWING LAB -

175 West Beaver Creek Rd, Unit 5

Richmond Hill, ON, L4B3M1

 

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