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What shipping methods do you offer?

We offer the following shipping methods:
Standard Shipping: Takes 2-6 business days for delivery within Canada and the US. International shipping times may vary.
Express Shipping: Please contact customer service at for more information on express shipping.

Do you offer free pick-up for local customers?

Yes, if you are local in Toronto, Canada, you can pick up your order, exchange, or return at our physical store location:
SWING LAB - 175 West Beaver Creek Rd, Unit 5, Richmond Hill, ON, L4B3M1.

How long does delivery take?

Please note that the following delivery timeframes are estimates and can vary
based on factors beyond our control:
Ontario (ON): 2-3 business days
Manitoba (MB), Quebec (QC): 2-4 business days
British Columbia (BC): 5-6 business days
Alberta (AB), Saskatchewan (SK), New Brunswick (NB), Prince Edward Island (PEI): 4-6
business days
Nova Scotia (NS), Newfoundland and Labrador (NL): 5-6 business days
North East: 2-4 business days
Central: 3-6 business days
South East: 3-6 business days
North West: 4-6 business days
South West: 5-7 business days

How are shipping costs calculated?

Shipping costs are calculated based on the order's destination and weight. During the checkout process, customers will see the shipping cost associated with their specific order. We offer free standard shipping on orders over $125 within Canada and USD150 in the USA.

For more information, please refer to our shipping policy.

How long does order processing take?

We strive to process and prepare orders for shipment within 3-5 business days from the date of purchase. Please note that this timeframe does not include shipping transit time.

Can I track my order?

Yes, we provide full tracking information for all orders. Customers can track
their shipments by using the tracking number provided in the shipping
confirmation email or by visiting our website's designated tracking page.

Do you ship internationally?

Yes, we ship within Canada, the United States, and internationally. Please refer to our shipping policy for more information. However, currently, we cannot accommodate requests for remote locations.

Returns and Exchanges

Who is responsible for the shipping costs associated with returns and exchanges?

We want to make sure you have the right fit! We do offer free exchange within Canada.

International customers are responsible for the shipping costs associated with returns and exchanges.

For more information, please refer to our exchange and returns policy.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support within 14 days of receiving your order. You can reach our Customer Service team at

What are the eligibility criteria for returns?

The items must be in their original condition, unworn, and with all tags
attached. Please note that certain items, such as personalized products, may not be eligible for returns or exchanges. We reserve the right to assess the eligibility
of returned items on a case-by-case basis

How many items can I return?

Customers may only return a maximum of two (2) of each particular item, validated by a customer name and/or shipping address. This policy aims to reduce needless waste and encourages customers to try our products first.

What if I bought the item through an authorized retailer?

If you wish to return an item bought through our Le Faire authorized retailer, you must approach the retailer directly with proof of purchase. The return must adhere to the parameters set forth by the retailer as stated in our policy.

What should I do if my shipment is lost or arrives damaged?

In the unfortunate event that a shipment is lost or arrives damaged, please contact our customer support on the estimated delivery date. We will investigate the matter and provide a suitable resolution, which may include a replacement or
refund. Please note that all packages are insured, ensuring the protection of your order during transit.

What are your customer support hours?

Our customer support team is available to assist you during the following
Monday to Friday: 9:00 AM to 5:00 PM EST.
You can reach us by phone at (647) 557-2344 or by email at We
are committed to addressing any shipping-related inquiries or concerns promptly
and providing the best possible customer service experience.
Please note that the return address for mail-in returns and exchanges will be
provided separately once confirmed on our end.
If you are local in Toronto, Canada, we offer free pick-up, exchange, and returns at
SWING LAB - 175 West Beaver Creek Rd, Unit 5, Richmond Hill, ON, L4B3M1.

Product Questions:

Do you offer size charts?

Yes, we provide size charts on our website to help you choose the right size for your measurements. We recommend referring to the size chart specific to each product to ensure the best fit.

Do you offer customization or personalization options?

At the moment, we do not offer customization or personalization options for our products. However, we regularly introduce new collections and designs, so keep an eye out for any updates in the future.

General Questions:

What forms of payment do you accept?

We accept major credit cards (Visa, Mastercard and American Express).

How can I contact your customer support team?

You can reach our customer support team by phone at (647) 557-2344 or by email at Our team is available during our customer support hours, Monday to Friday, 9:00 AM to 5:00 PM EST.

Can I cancel or modify my order?

We strive to process orders quickly, but if you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.


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